You can connect virtual networks to each other with virtual network peering. These virtual networks can be in the same region or different regions (also known as global virtual network peering). Once ...

Deploying an AI agent in a contact centre is now a standard project. Getting it to perform reliably, adapt over time, and connect meaningfully to customer history is a different problem — one most ...

New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized customer experiences through a connected Zoom CX platform.

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New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized customer experiences through a connected Zoom CX platform.

Zoom Communications on June 22 announced new AI capabilities for Zoom Virtual Agent (ZVA), its conversational AI-powered virtual agent. The additions — Agent Architect and Agent Performance Suite — ...

Abstract: In order to improve cybersecurity in newly developed network infrastructures, this research investigates the integration of blockchain technology with zero-trust security concepts. The ...

Abstract: Under the background of the Internet of Energy (IoE), building the distributed energy resources management system (DERMS) is the premise for further research on a virtual power plant (VPP).