JPMorgan-Led Group to Sell Qualtrics Hung Debt at Year End

A group of banks led by JPMorgan Chase & Co. is planning to offload about $5.3 billion in financing for software firm Qualtrics International Inc. later this year in a bid to shift the hung debt off ...
Becker's Hospital Review

Qualtrics completes $6.75B deal for Press Ganey

Software developer Qualtrics has completed its $6.75 billion acquisition of patient experience company Press Ganey Forsta. The companies agreed to the deal in October to create what they call the ...
CMS Wire

Medallia vs. Qualtrics: The VoC Market Is Being Repriced

Growing scrutiny around leading Voice of Customer platforms such as Medallia and Qualtrics is raising broader questions about the category. For years, these platforms have largely built their value on ...
Computer Weekly

Qualtrics targets ‘action gap’ with AI copilot

Experience management specialist Qualtrics is pushing ahead with its artificial intelligence (AI) strategy, launching new features designed to close the gap between collecting customer feedback and ...
GeekWire

Internal memo: Five senior execs out at Qualtrics as new CEO restructures leadership team

Qualtrics is based in Provo, Utah, and downtown Seattle (above). (GeekWire File Photo) Qualtrics CEO Jason Maynard shook up the company’s senior leadership team on Friday at its dual headquarters in ...
Entrepreneur

People ‘Hate’ AI Customer Service Chatbots. Here’s Why Companies Keep Using Them Anyway.

“I hate AI customer service chatbots,” Carmen Smith of Campo, California, told CNBC. She’s not alone. Nearly one in five consumers who’ve used AI for customer service saw no benefit from the ...
CNBC

'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...
Reuters

Back-to-back Qualtrics, EA debt sales to test debt investors' appetites in volatile market

March 18 (Reuters) - A group of banks led by JPMorgan Chase (JPM.N), opens new tab plans to market a debt package tied to software firm Qualtrics' purchase of peer Press Ganey Forsta after concluding ...
PGA Tour

PGA TOUR, Qualtrics announce expanded relationship to enhance fan experiences

PONTE VEDRA BEACH, Fla., and PROVO, Utah – The PGA TOUR on Wednesday named Qualtrics the official tool of its new “Voice of the Gallery” program, part of the TOUR’s Fan Forward initiative designed to ...
Diginomica

Qualtrics X4 - new CEO Jason Maynard declares the insight gap closed, and sets sights on driving outcomes

In what is his first public outing as Qualtrics CEO, Jason Maynard took to the stage at his first X4 summit this week in Seattle to lay out the vendor’s strategy. What he said echoed much of what he ...
Bloomberg L.P.

JPMorgan Halts Qualtrics $5.3 Billion Debt on Software Pain

A group of banks led by JPMorgan Chase & Co. halted a $5.3 billion debt deal for software firm Qualtrics International Inc. after failing to win over investors amid deepening anxiety surrounding ...
Seeking Alpha

JPMorgan-led banks halt $5.3B debt to Qualtrics amid AI-related software rout - report

A JPMorgan Chase (JPM)-led banking group has halted a $5.3B debt deal for the software firm Qualtrics International amid concerns related to AI disruption, Bloomberg News reported, citing people ...