Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Virgin Media slapped with record £28m fine for blocking customers from switching contracts - Ofcom says that the telecoms ...

British media regulator Ofcom has today fined Virgin Media £28m for repeatedly preventing customers from cancelling contracts ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

The firm was handed a record £28 million fine ...

UK regulator Ofcom slams Virgin Media O2 with a record £28 million fine for hindering customers from cancelling their services, revealing tactics such as long hold times and call drops.

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of call-handling failures ...

Seven months have now passed and, thanks to a string of delays on behalf of all the firms involved, I still haven't received ...

According to data commissioned by Community Fibre, the mobile and broadband provider, Brits believe they are overpaying by an ...