Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Muse's new album is fueling a chart resurgence as the band prepares for arena dates across North America and Europe.

Don't get caught out this summer.

I ncreasingly, having a clear sense of purpose that is shared by the workforce and appreciated by customers is crucial if you want your business to thrive. And finding that purpos ...

Is your check engine light on? Before you panic over a massive repair bill, discover the five most common faults triggering ...

The Take That star, now 55, has released a statement saying he won’t be repeating The Circus tour for a third time due to the physical challenges. Finally, someone in the spotlight who refuses to set ...

England fans at Boxpark, where videos of pint throwing regularly go viral (Picture: Reuters) I think it was around the time ...

A new report has revealed how the industry-dominated Critical Chemicals Alliance (CCA) is reshaping EU chemicals policy and investment, neglecting key social and environmental concerns.

Did you authorize a $2,400 transfer? Reply NO to stop it.” You reply, and seconds later a calm “fraud agent” calls, knows your name and the last four digits of your card, and walks you through ...

LondonLetter The traditional lecture is no longer enough, says Mumbai-born Nitish Jain (65), president of SP Jain and a ...