Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Muse's new album is fueling a chart resurgence as the band prepares for arena dates across North America and Europe.

Don't get caught out this summer.

Moving a cheetah to a new home is risky—but necessary for the survival of the species. This is the tale of one particularly ...

Did you authorize a $2,400 transfer? Reply NO to stop it.” You reply, and seconds later a calm “fraud agent” calls, knows your name and the last four digits of your card, and walks you through ...