Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

Virgin Media has been handed a £28million fine for preventing or delaying its customers from switching to another provider ...

Virgin Media slapped with record £28m fine for blocking customers from switching contracts - Ofcom says that the telecoms ...

Scam texts are becoming more sophisticated. Learn how to spot the warning signs, avoid common schemes, and protect yourself ...

Read about ASA rules against Grain Connect marketing e-mail. Broadband news from the longest running independent information website.

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Ellen Lee Ellen Lee is a writer focused on baby and kid gear. She’s texted or ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

Regulator Ofcom said it found Virgin Media had stopped or delayed millions of customers from switching to different providers ...