Threat actors are abusing Microsoft Teams voice calls by impersonating corporate IT support staff to trick employees into ...

Software developers are starting to combine the two most successful uses of large language models: coding and customer support.Specifically, they’re using AI to automate the process of turning ...

Gemini and Claude have their own strong suits, but for assistance in writing emails, there is only one clear winner.

Canada edged into a technical recession as weak business and government spending drove a slight contraction in the first quarter, pointing to persistent slack in the economy amid US trade tensions.

A hacking group backed by the Iranian government dubbed “Handala” said on Friday that it has breached the personal email account of FBI director Kash Patel. In a post on its website, Handala included ...

One of the most controversial moments from TCU’s 81-58 defeat to No. 1 overall seed Duke in the second round of the NCAA Tournament on Saturday was a technical foul assessed to head coach Jamie Dixon.

Why not us? Salesforce already has the top CRM in the industry for number of customers. Why not toss in an integrated cloud contact center? That's a theme for Salesforce as the company launched on ...

If a hacker or scammer has access to your email, every account connected to it is at risk. We show you how to protect yourself fast. I review privacy tools like hardware security keys, password ...

Feb 25 (Reuters) - CME Group (CME.O), opens new tab reopened trading in its Globex metals and natural gas futures and options markets on Wednesday after a brief halt due to technical issues. Earlier ...

Traditional Interactive Voice Response (IVR) systems were built to reduce call volume but instead, they trained customers to expect frustration. Advances in voice AI now make it possible to handle ...

Scammers are sending emails that appear to come from Microsoft, warning users their accounts face suspension or deletion. The messages use urgent language and official-looking logos to pressure ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...