MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Last month, we spent five days running an internal sprint called “AI passion week.” It was open to any employee, any function ...

A complete WEM suite makes it easier for Salesforce to position Agentforce Contact Center as a replacement for current CCaaS ...

Current EAM general manager Vanecia Carr will serve as CEO and Lori Venn will serve as senior vice president, sales and marketing EAM was founded in 1998 Saothair Capital Partners has acquired EAM ...

WAYNE, Pa., June 3, 2026 /PRNewswire/ -- Saothair Capital Partners, LLC ("Saothair"), a private equity firm focused exclusively on investing in middle-market manufacturing and industrial companies, ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Amid rising tensions in West Asia, India has stepped up diplomatic efforts to safeguard its strategic interests. External Affairs Minister Subrahmanyam Jaishankar spoke again with Iranian Foreign ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...