Kiturami is launching a large-scale training program for service engineers at dealerships across the country ahead of the ...

The future of Peoria’s new Community Service Officer program is beginning to take shape after city leaders approved six ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

A Ramer man died in a Thursday night crash in Lowndes County, according to the Alabama Law Enforcement Agency.

JFKIAT has partnered with Hospitality Quotient, a hospitality advisory from the team at Union Square Hospitality Group, to launch a comprehensive hospitality training program for the thousands of ...

Generative AI has captured the world’s attention, and businesses are taking notice. According to our annual Microsoft Work Trends report, 70% of people would delegate as much work as possible to AI to ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

ATLANTA — In a tight job market, finding a career can be daunting, especially if you lack training and opportunity. However, Open Hand, a nonprofit in Atlanta that prides itself on preparing ...

The future of loyalty is a frictionless flywheel that gains momentum with every joint success. Stop incentivizing purchases and start enabling program members’ success. Loyalty programs work best when ...