I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...

AUSTIN, Texas, June 17, 2026 /PRNewswire/ -- CSD Access announced today that it will showcase its innovative Direct Video Calling (DVC) solution at Customer Contact Week (CCW) June 22-25, 2026, in Las ...

As connected equipment and artificial intelligence-driven diagnostics become more common across HVAC systems, contractors are increasingly shifting from reactive repairs to predictive maintenance ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...