One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

San Francisco, CA — The traditional call center procurement model is causing a structural quality crisis for mid-to-large enterprises handling high-volume support. For decades, selecting a customer ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...

Social Security Commissioner Frank Bisignano on Wednesday touted a year of “transformation” at the beleaguered agency, touting improved service metrics and deflecting repeated questions regarding ...

Jack Schlossberg, the grandson of ex-President John F. Kennedy, was on the receiving end of a scathing report Thursday about how he’s run his Congressional campaign – explicitly raising questions ...

Devereaux Johnson faces first-degree murder charges in the shooting death of Nathan Morris. Johnson has had several different attorneys, with several citing a breakdown in their relationship with the ...

Court filing omits claim Allen shot Secret Service officer, contrasting with earlier official statements Security footage reviewed by Washington Post shows no evidence Allen fired at officers Source ...

Health care industry boards are revisiting the benefits of a strict competency-based approach to their composition. This, given that multiple new regulatory and environmental challenges to the health ...

Introduction Despite high prevalence, access to mental healthcare for Canadian youth is limited, with less than 20% receiving adequate treatment. Marginalised and at-risk youth face particular ...