Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

In many cases, a single, shocking crime allegedly involving a foreign-born suspect was quickly reframed into a broader ...

The new release targets enterprises looking to replace scripted bots and legacy IVR systems with agentic self-service.

A suspicious username, often similar to a real username (like “contact12” for a scammer impersonating a company’s customer ...

When an AI agent goes off script, how do health systems react? And what is the script for such a new technology? At Canton, Ohio-based Aultman Health System, the moment came from an internal employee ...

JOHANNESBURG– Cartrack has defended itself following severe backlash after one of its call centre agents, Gcina Dhladhla, collapsed and died at its Rosebank offices on 6 June 2026. The company ...

SAN FRANCISCO, CA – The MacArthur Justice Center, the American Civil Liberties Union (ACLU), and the ACLU Foundation of Northern California (ACLU NorCal) filed a FOIA lawsuit against U.S. Department ...

Nike is making an early statement ahead of the 2026 FIFA World Cup with the debut of Rip the Script, a six-minute short film designed to capture the imagination of football fans around the globe. The ...

Snowflake Inc. is using its Summit 2026 conference today in San Francisco to present a vision of what it calls the “agentic enterprise,” unveiling a broad set of products and enhancements that it says ...