A patched Google Dialogflow CX flaw shows why enterprise AI chatbots need stronger access controls, logging, and runtime ...

Revelio study of 21,559 US firms found that companies spending heavily on generative AI tools grew their total ...

Varonis reported the flaw to Google in late 2025 and it has been addressed, but it reminds defenders to take a look at their ...

Google fixed Rogue Agent, a Dialogflow CX Code Blocks flaw that could let one writable agent affect every chatbot in a Cloud ...

Observe.AI proudly announces its placement on the latest CMP Prism, for Real-Time Agent Assist. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact ...

Human-quality voice synthesis, sovereign by design, delivered natively inside Omilia's Conversational Platform with sub-45ms latency and custom voice cloning in minutes. Omilia, the global leader ...

Samsara Agent Studio lets operations teams build AI agents to automate driver communication, maintenance reports, and ...

Concentrix Corporation faces existential AI disruption, though the company's operating results have been resilient. Read more ...

For decades, the agent role has been designed around endurance. Take the next call. Find the right answer. Calm the customer down. Document everything. Stay compliant. Keep the queue moving. Be ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

The Raptors bolstered their forward depth in the draft. That means they don’t have to make Sandro Mamukelashvili a free agency priority and can try to sign a guard.

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...