On Tuesday, KATC got a tip from a viewer that AT&T's Lafayette call center was closing. We reached out to the company to verify, and here's the response that a spokesperson sent to us: "As we continue ...

In lead-up to ‘same job, same pay’ hearings, former call centre worker Nathan Brunne says pay gap is structural and widens at senior levels Follow our Australia news live blog for latest updates Get ...

A new study led by the University of Portsmouth lifts the lid on the tactics used by call center fraudsters in India, while ...

Pittsburgh Steelers linebacker Alex Highsmith has been photographed back at practice. The National League wild card race is thick. Jordan Staal looks to stay hot for Carolina as the nutty Stanley Cup ...

Data centers face criticism for their high water and electricity consumption, as well as noise pollution. Northwestern Pennsylvania municipalities are working to designate specific zoning districts, ...

Scams are more advanced than ever, in large part thanks to AI. But there are still ways to identify them. Dianna Gunn built ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

A former Air Canada pilot has been charged after flying for years without a proper license, Canadian police said Tuesday, in a case that investigators said mirrored a Hollywood screenplay. Geoffrey ...

For years, people convicted of certain crimes and sentenced to work release — a program where people live at a halfway house but can leave to go to work — have had to wait, often months, for a spot in ...

Portfolio yield (income) enhancement. Access to unexplored asset classes without suffering a yield drag. Slight downside protection under certain market conditions (rarely works). It would be wrong to ...

Ready to watch 'Family Practice Mysteries: Coming Home' on your favorite screen? We’ve rounded up ways to watch including rental, purchase, and subscription options, so you can find the right fit. As ...

Scam calls are smarter and more frequent than ever, but one targeted strategy can keep most of them from ever reaching you.