Broadband, phone and TV provider Virgin Media (O2) has today been fined £28 million by Ofcom after the UK telecoms regulator ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Relaxing in an airport lounge can be a great way to start your summer holiday in style. They can offer a quieter, more ...

Don't get caught out this summer.

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Virgin Media has been handed a £28million fine for preventing or delaying its customers from switching to another provider ...

Ofcom said the telecoms firm caused customers on millions of calls "unreasonable effort, hassle or undue difficulty" when trying to cancel.

The service has been running for over 30 years, but the provider now hopes to focus on its newer, more reliable technology.

I ncreasingly, having a clear sense of purpose that is shared by the workforce and appreciated by customers is crucial if you want your business to thrive. And finding that purpos ...

Virgin Media customers trying to cancel or switch to another provider were routinely put through the wringer by its customer service agents, an investigation by regulator Ofcom has found. The telecoms ...

Jay-Z has expanded the celebration of his 30-year career by adding another show to his upcoming run of performances. He will perform at London's Tottenham Hotspur Stadium on Sept. 4, which is so far ...

The SpeedGeo project, which compares internet connection quality by benchmarking the speeds of real users, has published ...