Gartner's 2026 Backup and Data Protection Platforms report highlights GenAI, agentic AI, identity recovery and cyber resilience as changing forces in the market.

Despite C-suite optimism and more investment, there's a big gap between AI aspirations and enterprise readiness. The answer?

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Enterprise security teams are auditing logs and rotating credentials this week after ServiceNow confirmed that attackers successfully queried sensitive customer instance data through an ...

ServiceNow is used by thousands of enterprises to automate their internal processes, but says several customers had data accessed because of a security bug.

Update 6/10/26: Added details below from a new ServiceNow advisory regarding the observed activity and bug bounty submissions. ServiceNow is warning about a security incident after attackers exploited ...

The Silicon Valley software giant’s shares soared 14.4 percent on Friday to $124.37, up $15.64. That marked a third consecutive day of impressive gains, including Thursday’s 6.47 percent jump on heavy ...

Enterprise software has long operated on a relatively stable hierarchy of power: The companies that owned the interface largely owned the customer relationship. Employees moved through dashboards, ...

ServiceNow's gross margin has slipped from about 80% in fiscal year 2024 to 75% as of the end of the first quarter this year. While subscription margins appear relatively strong in the mid-70% range, ...

ServiceNow touted artificial-intelligence momentum in its latest earnings report, but investors are sweating a cut to the company’s margin guidance. The software giant now expects a 31.5% margin on ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--BigPanda, the agentic IT operations platform for enterprise IT, today announced a new partnership with ServiceNow as an elite Build Partner, the highest level of ...