Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Hip-hop group Kneecap have paid a politically driven tribute to music manager Trevor Dietz during their headline gig at ...

O2 is offering millions of customers the chance to upgrade to 5G+ at no extra cost. Millions of O2 customers can now upgrade to 5G+ with the upgrade "available to all O2 Pay Monthly customers with a ...

Virgin Media O2 has announced they have launched O2 Satellite, its direct-to-device service using Starlink to improve mobile coverage in the UK. This is the first service to launch in the UK, albeit ...

O2 has become the first UK network to switch on satellite-powered mobile data in a bid to end dreaded signal “not-spots”. The service will take the provider’s UK landmass coverage from 89 per cent to ...

Affirm has struck a partnership with Virgin Media O2 to offer pay-over-time financing for devices bought through O2, adding a new payment option alongside the operator’s existing Pay Monthly handset ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

Earlier this year I was shocked to get a message from my phone network, O2. The messages suggested I had taken out six new mobile phone lines on my account and that six new direct debits had been set ...

The UK's media regulator has criticised O2 for raising its prices by more than it promised customers when they took out their phone contracts. Ofcom said it was "disappointed" with the firm, and said ...

If you are an O2 mobile customer with a monthly plan, your annual mid-contract price rises are going up. The mobile provider has confirmed a new fixed annual price rise of £2.50 applies to new and ...

O2's summer sale is in full swing with several of its SIM-only and mobile plan offerings reduced in price. However, savvy shoppers looking to get the best price possible will want to take not of ...

O2 has launched SIM-only and mobile plans as part of its summer sale - but shoppers who are on the lookout for deals, we've found it much cheaper elsewhere. The retailer has launched a summer sale on ...