Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Regulator Ofcom said it found Virgin Media had stopped or delayed millions of customers from switching to different providers ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Virgin Media has been handed a £28million fine for preventing or delaying its customers from switching to another provider ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

You may not be familiar with pay by mobile casinos. Simply, pay by mobile casinos allow players to charge a casino deposit to their phone bill or a prepaid balance, meaning no card or bank details are ...

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...

O2 is today (Friday) alerting customers to a fresh phishing scam where fraudsters impersonate the telecoms provider and falsely claim subscribers' SIM cards are nearing expiry. As part of the con, ...