Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Relaxing in an airport lounge can be a great way to start your summer holiday in style. They can offer a quieter, more ...

Virgin Media customers trying to cancel or switch to another provider were routinely put through the wringer by its customer service agents, an investigation by regulator Ofcom has found. The telecoms ...

England’s dramatic Round of 32 victory over DR Congo in the 2026 FIFA World Cup didn’t just push our nerves to the limit ...

UK Farage's election gamble could see him face one challenger... Count Binface A gamble by Nigel Farage, leader of Britain's populist Reform UK, to trigger an election for his own parliamentary seat ...

As Director of Content, Hardware, I lead CNET's team of journalists and editors, covering news and testing on smartphones, laptops, wireless carriers, AI, and pretty much anything with a battery. Our ...

To me, summertime is synonymous with water—each year, my weekends (and weekdays, when I'm lucky) revolve around finding ways to be near and in water. Sometimes that's heading to the Rockaways for a ...

If you want cinema-quality video stabilization, you need a powered gimbal. We're here to help with the top gimbals we've tested for your DSLR, GoPro, phone, and more. Images, and the devices that ...

Did you authorize a $2,400 transfer? Reply NO to stop it.” You reply, and seconds later a calm “fraud agent” calls, knows your name and the last four digits of your card, and walks you through ...