Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Relaxing in an airport lounge can be a great way to start your summer holiday in style. They can offer a quieter, more ...

Did you authorize a $2,400 transfer? Reply NO to stop it.” You reply, and seconds later a calm “fraud agent” calls, knows your name and the last four digits of your card, and walks you through ...