Salesforce Inc. today announced new updates for Slackbot, the company’s personal artificial intelligence agent in Slack, ...

Backstage solved the portal problem, not the platform problem. A portal organizes catalogs, documentation, and templates. A ...

Salesforce has connected Slackbot to CRM, Tableau, Data 360 and AI agents through MCP, turning Slack into a conversational ...

CRM customization depth refers to the degree to which CRM can adapt to the needs of a specific business without requiring the ...

Spread the love“`html Salesforce report building is an indispensable skill for anyone looking to harness the full potential of Salesforce as a Customer Relationship Management (CRM) platform. Whether ...

AI's influence on online shopping is rapidly growing, with agents now completing tasks like purchases. Major platforms like ...

Okta and Microsoft no longer define the CIAM market alone. Five developer-first, passwordless-native, and AI-ready platforms are growing fast by solving the specific problems the incumbents leave ...

While AI holds the promise of radically transforming KM, human oversight takes on intensified responsibilities for ensuring the knowledge provided is accurate, timely, and relevant as well as guarding ...

Offering a user-friendly platform that excels in contact management and sales tracking, Capsule CRM integrates well with ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.