We’re able to save the day most the time.” Companies are adopting cloud-based contact center solutions to enhance customer ...

An AI program in the state of Utah has sparked a vigorous debate about the role of the technology in health care.

Though many power fantasies will remain just that—fantasies—some superiors do get a taste of karma. At the hands of their own ...

Hospitality is a discipline.

As customer service becomes more automated, some consumers are becoming frustrated with how difficult it can be to get help from another human. NBC News’ Jacob Ward visited a company that offers AI ...

See how Pizza Hut partnered with SMG to bring together feedback from surveys, review sites, and third-party delivery ...

AI has created a booming new side hustle for lawyers: training the systems that could one day take over their work.

As part of our State of Streaming series, we dug deep into Netflix, Disney+, Prime Video, Paramount+, Apple TV+, Peacock, Hulu, AMC+, Max, and Crunchyroll, offering reviews of each. If you haven't had ...