A JetBlue pilot landing at Fort Lauderdale's airport reported a close call on Monday night, telling air traffic control that a second, smaller plane was flying erratically in the same area. The ...

Jeff Glazier, a longtime local elected official who most recently was Allentown’s controller for over a decade, died Tuesday night, according to the city. He was 69. Spokesperson Michaela Boyer ...

Allentown City Controller Jeff Glazier has died, prompting an outpouring of remembrances from city leaders who praised his commitment to transparency and his deep love for the community he served.

James Ratcliff joined Game Rant in 2022 as a Gaming News Writer. In 2023, James was offered a chance to become an occasional feature writer for different games and then a Senior Author in 2025. He is ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

CHICAGO — Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he ...

Spoiler alert: There was no miracle. By Julie Bosman Reporting from Chicago Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost ...

A former California Highway Patrol captain allegedly hired a hitman to kill her estranged husband — and now the wannabe assassin is on trial for capital murder Clay County Sheriff's Office; California ...

The use of server-side rendering frameworks such as Spring Web MVC remains pervasive in the world of insurance, healthcare, government and finance, despite the rising popularity of client-side ...

Google now turns call recording on by default for eligible AI-qualified call lead flows. Recorded calls can be analyzed by AI, with call duration and ad interaction used as fallback signals.

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

As the U.S. military expands its use of AI tools to pinpoint targets for airstrikes in Iran, members of Congress are calling for guardrails and greater oversight of the technology’s use in war.