Observe.AI proudly announces its placement on the latest CMP Prism, for Real-Time Agent Assist. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact ...

Google fixed Rogue Agent, a Dialogflow CX Code Blocks flaw that could let one writable agent affect every chatbot in a Cloud ...

Varonis reported the flaw to Google in late 2025 and it has been addressed, but it reminds defenders to take a look at their ...

A patched Google Dialogflow CX flaw shows why enterprise AI chatbots need stronger access controls, logging, and runtime ...

Human-quality voice synthesis, sovereign by design, delivered natively inside Omilia's Conversational Platform with sub-45ms latency and custom voice cloning in minutes. Omilia, the global leader ...

Simply put, the back-office groups that support CX organizations have not kept pace with improvements and innovation in their companies’ customer-facing contact centers and customer service functions, ...

Revelio study of 21,559 US firms found that companies spending heavily on generative AI tools grew their total ...

Claude Code dynamic workflows are now generally available on all paid plans, including Pro for the first time. The feature writes its own orchestration scripts and coordinates up to 1,000 parallel ...

Samsara Agent Studio lets operations teams build AI agents to automate driver communication, maintenance reports, and ...

The 2026 free-agent period has seen a whirlwind of action so far, with multiple stars changing teams and available players flying off the board. Jaylen Brown is a Sixer, while Kawhi Leonard headed ...

Black-ish star Tracee Ellis Ross makes her Broadway debut in this one-of-a-kind solo show. Get tickets to Every Brilliant Thing on Broadway!