Service quality improvement requires a holistic approach to analyze customer reviews and identify relevant, actionable issues. Researchers from South Korea have addressed this by developing a model ...

Service quality improvement requires a holistic approach to analyzing customer reviews and identifying relevant, actionable ...

Researchers have developed a four-stage framework to analyze service-specific aspects and customer actions found in large ...

AI, Machine Learning & Robotics research at Drexel University's College of Computing & Informatics (CCI) explores algorithms, mathematics, and applications of artificial intelligence (AI) through ...

Machine learning is a subfield of artificial intelligence, which explores how to computationally simulate (or surpass) humanlike intelligence. While some AI techniques (such as expert systems) use ...