One mayor barrier to success in business and happiness in life is our inclination to avoid conflict—which often means to avoid having a difficult conversation. Learning how to have difficult ...

Written in collaboration with Melanie Sodka, capacity management expert and author of Diary of a Functioning Burnout. In our work with leaders, professionals, and high performers who care deeply about ...

Emotionally intelligent leadership isn’t just a soft skill; it’s a strategic advantage. Especially when it comes to conflict. According to research from CPP (now The Myers-Briggs Company), the average ...

In the workplace, face-to-face conversation improves the bottom line, leads to higher productivity, and is associated with reduced stress. Recent research supports the business case for conversation.

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

We’ve all been there: the fluorescent light flickering above, your stomach in knots, voices at the table becoming raised, including your own. Nearly everyone experiences difficult conversations at ...